Ascentive's Privacy Policy

We have created this privacy statement in order to demonstrate our firm commitment to respecting your wishes about use of your personal information. The following discloses our information gathering and usage practices.

We may share your unique identifying information with outside parties when they are helping us fulfill your order. We have safeguards in place (strong encryption, passwords, and limited access policies) to protect your information on our systems and when being communicated to our order fulfillment partners, such as the shipping warehouse.

We use your network (IP) address to help detect fraudulent credit card orders, diagnose problems with our server, and to administer our Web site.

We use a cookie so you don't see our pop-up offer more than once per day. The cookie contains the date you saw our popup. If you have disabled cookies in your web browser, you'll see our popup offer every time you exit our web site.

Ascentive's Revenue Partners program provide site traffic to in exchange for a percentage of sales revenue. When you order an Ascentive product and you have been referred by a Revenue Partner, the following anonymous information is provided to the Revenue Partner to calculate revenue and verify our compliance: order number, product name, product cost, and date/time. No customer identifying information is provided to Revenue Partners unless that Revenue Partner is responsible for helping us fulfill your order, in which case your personal information will only be used by Revenue Partner to fulfill your order. Ascentive is not responsible for information you choose to provide directly to an Ascentive Revenue Partner via their web site.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Financial information that is collected is used to bill the customer for products and services. Miscellaneous optional information collected on the order form, such as connection speed and operating system, are used in aggregate to help us make decisions about developing new products and services. Contact information you provide on your order form may be used occasionally by Ascentive or select partners to announce free updates to software items ordered, special offers and related promotions. You may opt out of this at any time. We are committed to respecting your wishes for use of your personal data.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Ascentive uses passwords and SSL encryption to protect the security of this information.

Opt-In to Ascentive Elite
Ascentive Elite is the company's premier rewards program. Qualifying customers and/or site users must "Opt-In" and are not automatically subscribed to the program. Using the email address provided by Ascentive Elite members, we provide infrequent notices including relevant information about the program, free or discounted products or other offers, and/or promotional material from ourselves and/or some of our partners to our customers. Ascentive Elite members who wish to "Opt-Out" can follow the procedure outlined in Choice/Opt-Out.

Ascentive uses email to communicate with customers, for example, to announce product upgrades. Ascentive Elite members are eligible for special offers and promotions. Our site provides members the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

  • You can send us email at the Ascentive Support Center.
  • You can use the unsubscribe link in any email received
  • You can send mail to the following postal address:
    Ascentive LLC, 201 Spring Garden Street, Philadelphia, PA 19123
  • You can call the following telephone number: 1.215.320.6000
This site gives users the following options for changing and modifying information previously provided.
  • You can send us email at the Ascentive Support Center.
  • send mail to the following postal address:
    Ascentive LLC, 201 Spring Garden Street, Philadelphia, PA 19123
  • call the following telephone number: 1.215.320.6000

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

Ascentive Webmaster
201 Spring Garden Street
Philadelphia, PA 19123


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